Privacy Policy

OUBPS App ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "App") and services. Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using the App, you agree to the terms outlined below.

1. Information We Collect
   We collect information to provide, improve, and personalise our services. The types of information we collect include:

   a. Personal Information

   • Contact Information: Name, email address, phone number, and mailing address.

   b. Usage Data

   • The information collected includes transaction history.

   c. Third-Party Data

   • Information from linked accounts (e.g., utility providers, payment platforms) to facilitate transactions.

2. How We Use Your Information
   We use your information for the following purposes:

   • To process utility bill payments and provide related services.
   • I am sending you transaction confirmations and service-related communications.
   • To improve the App and enhance your user experience.
   • To comply with legal obligations and resolve disputes.
   • To detect and prevent fraud, unauthorised transactions, and other illegal activities.

3. How We Share Your Information
   We may share your information with:

   a. Service Providers

   • Third-party vendors (e.g., payment processors, customer support services) who perform functions on our behalf.

   b. Utility Providers

   • To facilitate payment processing and account management. c. Legal and Regulatory Authorities
   • When required by law, legal process, or to protect our rights.

4. Data Security
   We implement robust security measures to protect your information, including encryption, firewalls, and secure server environments. While we strive to safeguard your data, no method of transmission or storage is 100% safe.

5. Your Privacy Rights
   Depending on your location, you may have the right to:

   • Access and receive a copy of the personal information we hold about you.
   • Request corrections to your data.
   • Delete or restrict the processing of your information.
   • Opt-out of marketing communications.
     To exercise these rights, please get in touch with us at support@karunasarawak.com.

6. Contact Us
   If you have any questions about this Privacy Policy or our practices, please get in touch with us at:
   Email: support@karunasarawak.com
   Address: 3rd Floor, No. 67, Lot 10210, Jalan Tun Jugah, 93350 Kuching, Sarawak
   Thank you for trusting the OUBPS App with your data.